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Well, it's another complaint-thread about Steam as a DRM.
I recently bought a game called Cursed Crusade through Gamesplanet. As a DRM it uses Steam, and so rather than getting the game, I just got a serial for the use in Steam.
All well's so far, except... Steam won't accept the Serial, claiming the product is not available for purchase in my country (despite the fact they usually screw us Israelis up and stick us with the Brits, and the Brits have got it available).
Trying to contact Steam Support has been in vain. All I get are generic automated "return to your reseller for a refund" responses, also informing me they are not changing the racist region-lock policy.
Of course there is no reason why Gamesplanet would refund me now that they have given me the serial. They can't resell it afterall.
And so another fine example of modern world services... bumped between one profit-driven company and another, each taking the money but throwing the responsiblity to the other.
Posts : 2503 Joined: 9 APR 2007 Location: CA, Alberta
Status : Offline
It looks like this game has different regional publishers...that could be part of the problem. Potentially, one publisher has the rights to sell in Israel, and a completely different publisher has the sales rights in the UK (where Gamesplanet seems to be located). So if your ip isn't showing as from the region where you bought it...bam.
It's definitely crappy, it's always confusing when games get published by 17 different companies...but I hardly see how it's racist.